Description
Objectives: The aim of the program is to train you in the sales of products or services, to offer solutions that correspond to customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.
To be eligible for admission to this program, candidates must meet one of the following requirements:
Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor’s degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.
Module title
Determine their suitability for the occupation and the training process
Establish professional relationships in the workplace
Interpret consumer behavior
Provide customer service
Sell products and services
Perform sales-related transactions
Manage their time at work
Use job search techniques
Begin acquiring professional sales experience
Become familiar with the laws and regulations governing professional sales
Provide after-sales service
Perform sales-related activities in French (as a second language)
Keep their knowledge of products and services up to date
Perform stock management activities
Perform visual merchandising activities
Make connections between marketing strategies and sales of products and services
Integrate into the workplace
____________________
Total
Hours
30
90
45
30
120
45
15
30
60
30
30
60
45
60
45
45
120
____________________
900
Units
2
6
3
2
8
3
1
2
4
2
2
4
3
4
3
3
8
____________________
60
Required Documents
Citizenship Card or Certificate (Front and Back)
Quebec Selection Certificate (C.S.Q)
Translated Birth Certificate
Proof of Residency (ex: Lease, Hydro Bill, Municipal Taxes)
Driver’s License or Medicare Card (Front and Back)
High School or university degree (translated into English or French)
Permanent Resident Card (Front and Back)
Confirmation of Permanent resident
Quebec Selection Certificate (C.S.Q)
Translated Birth Certificate
Proof of Residency (ex: Lease, Hydro Bill, Municipal Taxes)
Driver’s License or Medicare Card (Front and Back)
High School or university degree (translated into English or French)
Accepted Refugees are Not Eligible to register for this program, they are only eligible to register in the Start a Business Program (SAB)
